Practice Policies and Mission

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Friday: 9 a.m. – 5 p.m.

Our Mission

It is our aim to provide high quality orthodontic care. As part of our care we will:

  • allocate sufficient time to listen to your concerns;
  • discuss advantages and disadvantages of possible treatment options to assist you in making informed decisions about the best treatment for you;
  • arrange referrals to other dental or medical practitioners as required;
  • write to you with a proposed summary of treatment and fees;
  • use appropriate infection control techniques;
  • offer emergency after hours care;
  • undergo training to ensure that we are aware of developments in orthodontic, clinical and administrative practice, so that we can provide you with the most up to date care available, using only the highest quality materials and equipment;
  • welcome feedback and positive criticism;
  • constantly review our procedures so that we can continue to improve the service we offer.


Your appointments are an important part of your treatment as time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you might be asked to reschedule your appointment.

We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.